faqs

1.

WHAT IS THE RENTAL AGREEMENT?

2.

WHAT DOCUMENTS DO I NEED TO PROVIDE AT THE LONDON CAR RENTALS LTD WHEN I PICK THE CAR UP?

3.

IS THERE A MAXIMUM OR MINIMUM AGE REQUIREMENT FOR RENTING A VEHICLE WITH LONDON CAR RENTALS LTD?

4.

WHAT METHOD OF PAYMENTS ARE ACCEPTED ?

5.

WHAT METHOD OF PAYMENTS ARE ACCEPTED ?

6.

WHAT TYPES OF INSURANCE CAN I GET IF I TAKE LONDON CAR RENTAL 'S INSURANCE?

7.

CAN I HIRE THE CAR ON MY OWN INSURANCE?

8.

CAN I GET A VEHICLE DELIVERED AND COLLECTED FROM MY ADDRESS?

9.

WHO WILL BE LIABLE FOR THE CONGESTION CHARGE?

10.

CAN ANYONE OTHER THAN MYSELF DRIVE THE VEHICLE?

11.

WILL THERE BE A DEPOSIT TAKEN ON MY CARD WHEN I COLLECT THE CAR?

12.

IS THERE A MILEAGE RESTRICTION ON THE VEHICLE?

13.

DO I NEED TO CHECK THE CONDITION OF THE VEHICLE PRIOR TO LEAVING THE LOCATION?

14.

CAN I DRIVE THE RENTED VEHICLE INTO ANOTHER COUNTRY?

15.

WHAT IF I HAVE AN ACCIDENT?

16.

CAN I EXTEND THE RENTAL AGREEMENT?

17.

WHAT HAPPENS IF I RETURN THE CAR LATE?

18.

DO I NEED TO RETURN THE CAR WITH A FULL TANK OF FUEL?

1.

WHAT IS THE RENTAL AGREEMENT?

A rental agreement is a formal contract signed by the customer and on behalf of London Car Rentals at the time of the checkout. This legallay binding contract details the terms and the conditions, the rate applied and the insurance details.

2.

WHAT DOCUMENTS DO I NEED TO PROVIDE AT THE LONDON CAR RENTALS LTD WHEN I PICK THE CAR UP?

The customer needs to present a driving license in the customer's name, issued by the country of residence. The license must be a valid license (any license not readable must be accompanied by an International Driving License) and held for a minimum of one year. You will also need to present; valid Credit card and any two identifications, in the form of any bill or Bank Statement, under the drivers name, with the drivers current permanent address on it. The bill must not be more than 8 weeks old. We do not accept a passport as an I.D.

3.

IS THERE A MAXIMUM OR MINIMUM AGE REQUIREMENT FOR RENTING A VEHICLE WITH LONDON CAR RENTALS LTD?

The minimum age for a driver to rent a vehicle is 23 years and above. The license must be held with the driver for at least two year.

4.

WHAT METHOD OF PAYMENTS ARE ACCEPTED ?

We accept Visa, MasterCard, Diners, American Express .

5.

CAN ANOTHER PERSON OTHER THAN A DRIVER PAY FOR THE LONDON CAR RENTALS LTD RENTAL?

Any person other than the driver can pay for the actual rental, by completing a credit card authority form. By completing this form the payment responsibility in full will pass to the nominated person. A photocopy of the card used for payment will be required.

6.

WHAT TYPES OF INSURANCE CAN I GET IF I TAKE LONDON CAR RENTAL 'S INSURANCE?

See Terms and Conditions for more details.

7.

CAN I HIRE THE CAR ON MY OWN INSURANCE?

A valid insurance certificate/ Cover Note needs to be provided at the time of the contract, stating clearly that London Car Rentals's vehicle, will be covered by the customers own insurance fully comprehensively.

8.

CAN I GET A VEHICLE DELIVERED AND COLLECTED FROM MY ADDRESS?

You certainly can, but by paying an additional charge, which is agreed, with the London Car Rentals .

9.

WHO WILL BE LIABLE FOR THE CONGESTION CHARGE?

Any congestion charges will be the liability of the customer. If you require London Car Rentals to pay for the congestion charge, this request must be made in advance of the any charges being incurred and will be subject to additional charges. For more details call our central reservations.

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10.

CAN ANYONE OTHER THAN THE HIRER DRIVE THE VEHICLE?

The name of the main driver is stated on the contract. Any additional drivers can be added on our insurance by providing a valid driving license. Additional charges will Apply.

11.

WILL THERE BE A DEPOSIT TAKEN ON MY CARD WHEN I COLLECT THE CAR?

There is a standard security deposit charge which is taken at the commencement of the rental on the customers card and varies from vehicle to vehicle. It is refundable on the return of the vehicle less any charges that may be applicable.

12.

IS THERE A MILEAGE RESTRICTION ON THE VEHICLE?

Not all cars have unlimited mileage and those that are not are subject to a mileage charge. For more information please call our central reservations.

13.

DO I NEED TO CHECK THE CONDITION OF THE VEHICLE PRIOR TO LEAVING THE LOCATION?

Before handing the keys over to the customer, we complete a damage inspection, with the customer. On this report, we note down the fuel level, the mileage, and any damage to the vehicle.

14.

CAN I DRIVE THE RENTED VEHICLE INTO ANOTHER COUNTRY?

London Car Rentals permits the customer to take the vehicle outside the geographical borders of Britain to a number of countries with prior notice and the arrangement of the additional insurance.

15.

WHAT IF I HAVE AN ACCIDENT OR BREAKDOWN?

London Car Rentals provides a 24 hour roadside assistance / breakdown cover. In the event of a breakdown or an accident and the vehicle is not driveable they should be contacted.
An accident report form needs to be filled in by the driver in the case of an accident, giving a full account of the circumstances in which the accident happened.

16.

CAN I EXTEND THE RENTAL AGREEMENT?

You can certainly extend the rental agreement by contacting London Car Rentals, prior to the termination of the contract. The extension is subject to the vehicle availability and extra payments. The extra charges will be calculated and a further charge will be made on the credit card provided will be made.

17.

WHAT HAPPENS IF I RETURN THE CAR LATE?

In most cases the returns of less than 59 minutes late will not be charged for any extra days. Any returns 60 minutes or later, will result in an extra days charge, to the customer.

18.

DO I NEED TO RETURN THE CAR WITH A FULL TANK OF FUEL?

The vehicle must be returned with the same level of fuel it was oprovdied with at the commencement of the hire. Any shortage in the fuel level will be charged plus a surcharge to the customer on return of the vehicle.